Case Study: Cathcart & District Housing Association
In February 2015, Cathcart & District Housing Association moved over to digital filing as part of their on-going shift towards new technology. Capture All were chosen to scan and archive their files.
Overall Capture All are a company that offer a good product, have a good business approach and understand the client’s needs in accessing the files as quickly as possible.Christine Leitch, Director
Cathcart & District Housing Association required regular digitising of all their documents having previously relied only on physical copies of vital documentation. This was causing storage issues and hampered their working environment.
This was a complex project as Cathcart & District Housing Association needed a full service Bureau to take complete responsibility for document collection, scanning, shredding, digital storage and IT training.
“From the outset Capture All provided an excellent service," says the association's director Christine Leitch. "They provided all the pre contract advice and were able to demonstrate exactly how the system would work, together with supplying a very detailed plain English quotation/business description which assisted greatly in our decision to move forward with this company.
Their Business Development Manager, Derren Benfold, has a friendly can-do attitude and proved very helpful to all staff."On entering into the contract with Capture All they provided a smooth uplift and copy service of all our hard files. The initial files were uploaded to our computers within 1 week and they then provided a demonstration on the operation of the system within our system."
All staff are now fully equipped to locate any documents through the new system. Capture all also worked well with our IT consultants to ensure that the two systems were compatible.
They provide a very competent ongoing uplift of filing service which we have retained them to do."In summation: A big change to our organisation, carried out as smoothly as possible, by a team who care!"
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