Case Study: Thompsons Solicitors
In late 2014, Capture All were selected for a trial document scanning project with Thompsons Solicitors involving uplifting boxes from a third party, identifying, scanning and archiving files. As a result of the outstanding success of the project, Capture All was retained as Thompsons’ scanning bureau.
The work carried out has been extremely efficient and they have dealt with all queries promptly and to our satisfaction.Jacqueline Donnelly, Office Manager
ProblemThompsons Solicitors were looking for a way to reduce long term storage costs, save on file retrieval time and find a document scanning service provider that could offer instant access to their archived files.
“During the course of this project, Capture All were well organised and met all deadlines,” explains Thompsons' Glasgow office manager Jacqueline Donnelly. “The work carried out has been extremely efficient and they have dealt with all queries promptly and to our satisfaction. Their response time to requests has been excellent and their staff have been courteous and helpful at all times.
“On reviewing the scanned images, they have been found to be clear, readable and presented well. The search option on Alchemy has been very well received in terms of the searchability of documents and in locating the correct document we are looking for within the file.
“Having used external storage companies for archiving in the past, Capture All has saved us on retrieval time and cost and provides access to the file or documents we require within seconds. We therefore decided to continue with the project to reduce our storage costs long term and have instant access to our archived files.”
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