Frequently Asked Questions

Can you give me a ballpark figure for scanning 5 filing cabinets full of paperwork?

Estimates for document scanning differ considerably, so it would be necessary to view the type and quantity of documents so that we can assess the preparation, scanning and indexing requirements before supplying possible cost?

How do I get the documents to you for scanning, can you arrange to collect?

We will arrange to uplift your documents on a pre-arranged date and time.

How many CD's will I get back? How many documents will fit on a CD Rom?

It all depends on the quantity of documents scanned, however as a rule of thumb you can expect to get approximately 25,000 A4 images on each disk.

Do I need any special software or hardware to use the disks?

Nothing special is required, other than a Windows based PC with CD Rom drive and up to date processor and memory.

Will all my staff be able to use the disks? What if I want restricted access to confidential records?

Where required, all members of staff can have access to the data on disks, however access can be restricted to the contents of the disks by assigning password protection.

Can I put the scanned archive onto my company network?

Yes of course, however you will be restricted to one user accessing a single database at a time. Concurrent user access licences are available from us and start at 5 users.

What if I need to update the scanned files or add in some files at a later date?

Files can be updated or additions made by us at any time.

What file formats do you supply? I have some word documents I need to include, which are stored on floppy disk at the moment. Can these be incorporated?

Once scanned your documents will normally be returned as "tiff" files, which is the industry standard for scanned images. We can import additional electronic files (i.e. word, excel files etc.) and have them viewable and searchable just as the scanned images.

What if my company decided in years to come to install a full document management system, what could we do with the scanned archive?

Images along with their profiles can be exported from Alchemy software and imported to any other system as required.

Can you supply copy disks if we loose one or need more copies for our other offices?

Duplicate or multiple copies of disks can be supplied at any time, so long as you have instructed us to store a master disk.

Can we copy the disks ourselves? Is there any licence fee applicable?

You can copy the disks if you wish, as there are no licence implications with single disks.

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