Case Study: Goldsmith & Hughes
Goldsmith & Hughes is an East Kilbride based solicitors which was founded in 1993 by Mary Goldsmith and Eileen Hughes.
As a small, friendly practice which believes that care, attention to detail and dedication to keeping clients informed are key aspects of any legal case they found that their client base kept growing via repeat business and word-of-mouth recommendations to new clients.
Great for business, bad for office space!
"...we are delighted with the service, security and attention to detail provided by Capture All.
They listened intently to us and delivered a truly unique solution.”Eileen Hughes, Partner
Mary and Eileen slowly found themselves being overrun by files, filing cabinets and storage boxes within their office – a measurable sign of a busy and successful practice.
After speaking with Capture All’s Derren Benfold at The Solicitors Group Glasgow Conference & Exhibition in 2013, they decided to look into file digitisation as a solution.
Goldsmith & Hughes sourced a number of proposals from scanning bureaus across the country but kept returning to their conversation with Derren and the variety of ideas that he initially put forward to them.
SolutionBased on the competitive pricing, breadth of services available and the care and attention put into the proposal, Goldsmith & Hughes decided to appoint Capture All as their digitisation bureau in 2014.
A full service package was agreed comprising of regular pick-ups from their office in East Kilbride followed by full document scanning and secure destruction. Crucially, Capture All were also able to deliver files back to Goldsmith and Hughes via fully secure encrypted hard drives.
The hard drives are hand-delivered to Goldsmith & Hughes and each hard drive delivery has its own unique password. For complete security, the files on these top-of-the-range hard drives are only accessible after the password has been keyed. Without the password the drives are completely inaccessible and unreadable. As further security, Capture All also store a complete set of all master images in their off-site data storage centre.
Now, 18 months later Goldsmith & Hughes have an improved working environment and completely enhanced filing system, “We could not have hoped for a better outcome to our digitisation project”, said Mary Goldsmith, “Our files are returned in PDF format, indexed to our specification and fit seamlessly into our existing, internal server.”
Eileen Hughes continues the conversation, “We now know exactly where all files are stored, can find them in seconds and we are delighted with the service, security and attention to detail provided by Capture All. They listened intently to us and delivered a truly unique solution.”
Learn more about Capture All's scanning service.